1. Introduction and Scope
These Terms and Conditions govern access to https://www.iparable.co.in/ and, where expressly incorporated into an accepted proposal or service agreement, services provided by iParable ("we", "us" or "our"). "Client" means the person or organisation engaging our services. Website use does not, by itself, create a paid service engagement or consent to promotional communications.
2. Acceptance and Contract Documents
A paid engagement begins only when the parties accept the relevant proposal, quotation, order or agreement through an agreed written or electronic process. The person accepting on behalf of an organisation must have authority to bind it and be legally competent to contract. A signed service agreement, Statement of Work (SOW), service-level agreement (SLA) or data processing agreement takes precedence over these general terms for its subject matter. Mandatory law prevails over every document.
3. Services and Scope of Work
iParable offers database administration and support, database audits, website and ecommerce development, digital marketing, creative design, cloud services, ERP consulting and customised software. Deliverables, schedules, support hours, dependencies, fees and exclusions must be stated in the accepted scope. A website description does not guarantee that every feature is included. New requirements, additional revisions, integrations or changes require written agreement on fees and timelines before work proceeds.
4. Client Responsibilities
The Client must provide accurate requirements, timely approvals, lawful content, necessary licences and authorised access. The Client confirms that it may lawfully supply all data, materials and instructions. Access should use approved secure channels and appropriately restricted accounts. Delays caused by missing information, approvals or third-party dependencies may require a revised schedule, which we will communicate. Responsibility for backups, restoration and production-change approvals must be allocated in the SOW before system changes.
5. Fees, Taxes and Third-Party Costs
Fees, advance payments, milestones, recurring charges, due dates and applicable taxes are governed by the accepted quotation or agreement. Advertising spend, hosting, domains, software subscriptions, licences, payment gateway charges and third-party tools are separate unless expressly included. We will obtain authorisation before incurring additional chargeable costs. Price changes apply to future work or agreed renewals with prior notice, and do not retrospectively change an accepted fixed-price scope.
6. Delivery, Review and Acceptance
We will deliver work according to agreed milestones, subject to documented dependencies. The SOW should define review periods, acceptance criteria, included revisions and defect correction. A deliverable is accepted through the agreed approval procedure. Additional functionality or preference changes are assessed separately from corrections needed to meet agreed specifications. Deployment, migration and production access require the appropriate authorisation. Maintenance and support after delivery are included only to the extent stated in the agreement.
7. Cancellation, Suspension and Refunds
Either party may end an engagement according to its agreed termination terms. If no terms are specified, termination requires reasonable written notice and settlement of work performed and authorised commitments. Refund eligibility will reflect undelivered prepaid work, documented services already supplied and approved non-recoverable third-party costs, subject to applicable law. Advances are not automatically non-refundable. We may suspend affected services for overdue undisputed payments or material misuse after notice and a reasonable opportunity to remedy, except where immediate action is needed for a security threat or legal requirement. Suspension does not authorise deletion or withholding of data contrary to law or contract.
8. Intellectual Property and Deliverables
The Client retains ownership of materials it supplies. Ownership or licensing of newly created deliverables, source code, design files and documentation must be specified in the SOW, including any payment conditions. Third-party and open-source components remain subject to their own licences. iParable retains its pre-existing tools, templates, libraries and know-how, subject to any licence needed for the Client to use the agreed deliverables. Portfolio use of Client names, logos, confidential work or project results requires prior written permission. Website content may not be commercially reproduced without permission, except where law permits.
9. Confidentiality
Each party must protect non-public information received from the other and use it only for the engagement. Disclosure is limited to authorised personnel, advisers and approved providers with appropriate obligations, or where legally required. Confidentiality does not extend to information lawfully public, independently developed or properly received without restriction. Required disclosures should be notified where lawful and practicable. Confidentiality continues after termination for as long as the information remains confidential or the agreement requires.
10. Privacy and DPDP Obligations
Our handling of personal data for our own business purposes is described in our Privacy Policy. The parties must comply with applicable data protection law, including the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as their relevant provisions become applicable. Accepting these terms does not constitute blanket consent to personal data processing or marketing. Where consent is required, an appropriate notice and separate consent process must apply.
11. Processing Personal Data for Clients
When we process personal data solely for a Client, the parties must document the authorised purpose, data categories, access, safeguards, approved subprocessors, incident notification, assistance with individual requests and return or deletion arrangements in suitable written terms. The Client remains responsible for its Data Fiduciary duties, including the lawful processing basis, notices and consent where required. iParable must follow lawful documented instructions and its own applicable obligations. Neither party may transfer away statutory responsibility through these terms. A compliance engagement provides only the agreed deliverables and does not constitute regulatory approval or guarantee complete compliance.
12. Security, DBA Support and Availability
Security controls, backup arrangements, monitoring, response times and availability commitments must be defined in the relevant agreement. We will apply reasonable care and agreed safeguards, but do not guarantee uninterrupted operation, zero downtime, absolute security or recovery from every incident. Database changes, migrations and restoration work require agreed procedures and approvals. Report suspected unauthorised access promptly. A security incident will be handled under applicable law and the agreed incident response arrangements.
13. Digital Marketing and Third-Party Platforms
Marketing outcomes depend on factors including competition, budgets, platform policies and market conditions. Unless expressly agreed otherwise, we do not guarantee rankings, leads, sales, conversion rates or returns. Campaign budgets and material publication require the agreed Client authorisation. Advertising accounts, platform access, billing and ownership should be documented in the SOW. Third-party platforms may change or restrict services; we will communicate material impacts and discuss available remedies within the agreed scope.
14. Acceptable Website and Service Use
Do not use our website or services for unlawful activity, impersonation, infringement, spam, malware, unauthorised access, security circumvention or disruption. Security testing requires express permission and an agreed scope. Third-party websites and services have their own terms. We may restrict access reasonably where needed to protect systems or comply with law, subject to contractual and statutory duties.
15. Warranties and Liability
We will perform agreed services with reasonable skill and care. Website information is general and may require confirmation in a proposal. We do not exclude mandatory warranties, remedies or rights. Any monetary liability cap, exclusion of particular losses or indemnity must be expressly agreed in the service agreement and remain subject to applicable law. These general terms do not automatically impose a zero-liability arrangement, exclude fraud or wilful misconduct, or waive statutory data protection responsibilities. Each party should take reasonable steps to reduce losses.
16. Events Beyond Reasonable Control
A party affected by events beyond its reasonable control must notify the other, take reasonable steps to reduce disruption and resume performance where practicable. Such events do not automatically excuse poor safeguards, existing payment obligations, mandatory reporting or other duties that remain legally applicable. The parties will agree revised schedules or appropriate termination arrangements if disruption continues.
17. Termination and Handover
On termination, the parties will settle amounts lawfully due and arrange the agreed handover of deliverables, accounts, credentials and Client data. Access must be revoked securely. Data will be returned, deleted or retained only as permitted by contract and applicable law. Confidentiality, intellectual property, payment and dispute provisions survive to the extent necessary. Termination does not remove individual privacy rights or required breach cooperation.
18. Governing Law and Disputes
These terms are governed by the laws of India. The parties should first attempt to resolve contractual disputes through written notice and good-faith discussion. Any exclusive court jurisdiction or arbitration mechanism must be specified in the accepted agreement and be legally valid. Otherwise, disputes may be brought before courts or tribunals having jurisdiction under applicable law. Nothing restricts access to a competent regulator, the Data Protection Board of India when applicable, or a statutory remedy.
19. Updates and General Provisions
Updated website terms will display a revised effective date. Material changes to an existing service agreement require the agreed amendment process and will not apply retrospectively merely because website terms change. If a provision is unenforceable, the remaining provisions continue to the extent lawful. Failure to enforce a right does not automatically waive it. Notices relating to an engagement should use the contact details and delivery method stated in the agreement.
20. Contact Details
Organisation: iParable
Email: info@iparable.co.in
Telephone: +91-9792-996-611
Address: H-96, OFC-2, Second Floor, Noida Sector 63, Uttar Pradesh 201301, India
Website: https://www.iparable.co.in/